Survey Form

Ease of Use and Navigation within the Website

1. I find the site easy to navigate and use

2. My interaction with the site is clear and understandable

Appearance of the Website

3. The site has an attractive appearance

4. The site conveys a sense of competency

Quality of the Website's Information:
its accuracy, format and relevance to you

5. Provides accurate information

6. Provides believable information

7. Provides relevant information

8. Provides information at the right level of detail

9. The information is easy to understand
    and in an appropriate format

Service Interaction: Trust and Empathy

10. It feels safe to complete transactions on the website
      and my personal information feels secure

11. The website makes it easy to communicate
      with the Bookshop

12. I feel confident that the goods will be delivered as promised

If you are an existing customer,
could you also please answer the following questions
(if relevant):

The bookshop staff are courteous

The bookshop staff are knowledgeable and are able to provide answers,
as well as suggestions and advice on titles

When I complain, Reformers is quick and courteous
with its initial acknowledgement of my complaint

When I complain, Reformers seeks to resolve the matter promptly

Please fill in the following boxes (if applicable):

I like the following things about Reformers' website or bookshop:

I suggest the following additions to Reformers'
range of books and audiovisuals:

I found the following errors in your catalogue database:

Reformers needs to add the
following information onto the website:

Reformers needs to do the following things better.
(Please provide details on any area where you ranked us poorly):